Can I cancel the order if I do not want it anymore?
Yes, you can cancel the order within 30 minutes since placed, not for over 30 minutes.
How long does it take for me to get a refund?
It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for a refund. Once we receive your qualifying return, we will approve your refund immediately. Depending on your financial institution, please allow additional 1–2 business days for the credit to post to your bank or credit card account.
Do you do back orders?
No, we do not do back orders. If an item is out of stock, our customer team will notify you as soon as possible and ask if you would like a replacement item. Out-of-stock orders will be canceled unless a replacement item is requested.
What forms of payment do you accept?
We use Stripe and Paypal for payment, and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.
What is PayPal?
PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card, or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.
How can I track my order?
We will email you as items in your order ship or if there are updates on the status of your order.
If you have a mispringstamps.com profile, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates.
If you don't have an account, find your order number, then go to order information and enter it.
How to save commemorative coins?
The product shall be stored in a dry and clean sealed box to avoid long-term contact with air.
The product shall not be exposed to chemically polluted air.
Matters needing attention?
To avoid direct collision and friction with hard objects, do not put several coins in one pocket at the same time, and use soft cloth or paper to pack them separately.
Avoid direct contact with the product by hand to prevent human sweat from corroding the product.
Avoid contact with cosmetics, shampoo, shower gel, acid, alkalis, bleach, and other chemicals.
If the product needs maintenance, please go to a professional organization for maintenance.
Oxidation problem?
Under normal storage conditions, surface defects such as erythema, a white spot, or a black spot caused by natural oxidation of the product are normal physical phenomena, which do not affect the color and weight of the product.